FAQ

FAQ - Taxis for Umrah

You’ve asked, we’ve answered!

Bookings and Routes FAQ

How can I book a taxi for Umrah or Hajj?

Booking with us is simple. You can book directly through our website, by calling us or via WhatsApp at +971 56 496 8090.

Can I book taxi from the airport to my hotel in Makkah or Madinah?

Yes, we offer airport transfer services to and from all major airports in Jeddah and Madinah, including King Abdulaziz International Airport (Jeddah), Prince Mohammed Bin Abdulaziz International Airport (Madinah), and others. Above all, we ensure timely pickups and drop-offs to make your arrival and departure smooth.

Do you offer transportation between Makkah and Madinah?

Absolutely. We provide comfortable and reliable transportation between Makkah and Madinah. Whether you’re traveling alone or with a group, we have the right vehicle to meet your needs.

Can I customize my planned route or request specific stops during my journey?

We offer flexible services tailored to your needs. So, you can customize your planned route, including requesting specific stops at various religious sites or landmarks. Please, inform us of your requirements when booking so we can accommodate your requests.

How can I cancel or modify my booking?

You can cancel or modify your booking by contacting us via phone, WhatsApp or email. Although, we recommend contacting us as early as possible if you need to make any changes.

General FAQ

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, bank transfers, and cash. You can choose the most convenient option for you when you book your service.

What safety measures do you have in place for passengers?

As, your safety is our top priority. So, we regularly service our vehicles and equip them with the latest safety features, including seat belts, airbags, and GPS tracking. Also, we train our drivers in safe driving practices, and they are familiar with the local roads and conditions.

What should I do if I have a complaint or need assistance during my journey?

If you have any concerns or need help during your journey, contact our customer service right away. You can reach us by phone, WhatsApp, or email. We are always ready to assist you and solve any issues quickly to make your experience smooth.

What types of vehicles do you offer for Hajj and Umrah?

Whether you need a spacious Coaster for group travel, a Camry for a private journey or a luxurious GMC for maximum comfort. We provide the right vehicle for a comfortable and safe ride. Moreover, all our vehicles are well-maintained and equipped with air conditioning, GPS, and ample luggage space to ensure a comfortable journey.

Are your drivers experienced in handling Hajj and Umrah routes?

Yes, all our drivers are highly experienced and know the routes across Saudi Arabia very well. They also understand the importance of your journey and always provide safe and respectful service.

Learn More About Us

Want to know more about us? Our About Us page shares our story, mission, and the values that drive us every day. Learn how we work to provide reliable and comfortable Hajj and Umrah taxi services. Get to know our team, our commitment to excellence, and why travelers trust us.

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