FAQ

Frequently Asked Questions

You’ve asked, and we’ve answered!

Need help with our Hajj and Umrah taxi services? Explore our FAQ page for answers to the most common questions. Whether you’re wondering about our routes, pricing, or safety features, we’ve got you covered with this FAQ page. We’re here to make your journey easier.

Bookings and Routes

How can I book a taxi for Umrah or Hajj?

Booking with us is simple. You can book directly through our website, by calling us or via WhatsApp at +971 56 496 8090.

Can I book taxi from the airport to my hotel in Makkah or Madinah?

Yes, we offer airport transfer services to and from all major airports in Makkah, Madinah and Jeddah, including King Abdulaziz International Airport (Jeddah), Prince Mohammed Bin Abdulaziz International Airport (Madinah), and others. Above all, we ensure timely pickups and drop-offs to make your arrival and departure smooth.

Do you offer transportation between Makkah and Madinah?

Absolutely. We provide comfortable and reliable transportation between Makkah and Madinah. Whether you’re traveling alone or with a group, we have the right vehicle to meet your needs.

Can I customize my planned route or request specific stops during my journey?

We offer flexible services tailored to your needs. So, you can customize your planned route, including requesting specific stops at various religious sites or landmarks. Please, inform us of your requirements when booking so we can accommodate your requests.

How can I cancel or modify my booking?

You can cancel or modify your booking by contacting us via phone, WhatsApp or email. Although, we recommend contacting us as early as possible if you need to make any changes.

Are your drivers experienced in handling Hajj and Umrah routes?

Yes, all our drivers have extensive experience and deep knowledge of the routes in and around the holy country of Saudi Arabia. Moreover, they understand the significance of your journey and commit to providing respectful and safe service.

General FAQ

What types of vehicles do you offer for Hajj and Umrah?

Whether you need a spacious Coaster for group travel, a Camry for a private journey or a luxurious GMC for maximum comfort, we provide the right vehicle for a comfortable and safe ride. Moreover, all our vehicles are modern, well-maintained, and equipped with air conditioning, GPS, and ample luggage space to ensure a comfortable journey.

What should I do if I have a complaint or need assistance during my journey?

If you have any concerns or need assistance during your journey, please contact our customer service via Phone Call, WhatsApp or Email immediately. We are committed to resolving any issues promptly to ensure your experience with us is positive.

What safety measures do you have in place for passengers?

As, your safety is our top priority. So, we regularly service our vehicles and equip them with the latest safety features, including seat belts, airbags, and GPS tracking. Also, we train our drivers in safe driving practices, and they are familiar with the local roads and conditions.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, bank transfers, and cash. You can choose the most convenient option for you when you book your service.

Want to know more about our mission and services? Visit our About Us page to discover how we aim to make your Hajj and Umrah journey as convenient as possible. From our dedication to reliable transportation to our commitment to customer satisfaction, learn what drives us to provide top-quality taxi services for pilgrims.

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